Airbnb

Summer 2019 Experience Design Internship
Over the summer of 2019, I was an Experience Design intern at Airbnb on the Guest Hotels team. This team was formed after Airbnb acquired HotelTonight back in April 2019 to further their “Airbnb for Everyone” initiative of offering guests more choices in their stays, including the world’s best boutique and independent hotels. In the span of 12 weeks, I worked with cross-functional partners to complete two projects:
  1. End-to-end redirect experience to HotelTonight (launched)
  2. Hotel room and rate type selection experience
Timeline
May — Aug 2019

Team
Guest Strategic Supply (Hotels)

Role
UI/UX, Wireframing, Prototyping, User testing

View Full Case Study 🔒
Project 1 — Launched

Airbnb to HotelTonight Redirect Experience

Redirect Airbnb guests to personalized hotel options on HotelTonight when there aren't enough listings available on Airbnb that fit their trip requirements.
A multi-device mock up of HotelTonight redirect project
120+
2X
+1%
markets launched
click-through-rate
boost on global bookings
This was one of the very first co-branded experiences between Airbnb and HotelTonight. I joined forces with cross-functional partners (Research, Content Strategy, Legal, and Product) to craft and test trustworthy brand messaging to Airbnb guests regarding the recent partnership with HotelTonight. After reviewing and finalizing designs with my team and design leadership, I led rounds of quality assurance with engineers to make sure the designs scaled across different devices and operating systems. Thanks to my team, I was fortunate enough to see the project launch during my internship 🚀
Project 2

Hotel Room & Rate Type Selection

Deliver a modern hotel-booking experience by designing the easiest way for our guests to compare and decide on hotel room type and rate options.
The available hotel-booking experience is a cause for
Cognitive overload.
Cognitive overload
Cognitive overload
Cognitive overload
Cognitive overload

My challenge was to simplify it.
Screenshot of room selection section on Booking.com.
Some things I did
Visuals & prototypes are NDA-protected. If you would like to have access to them, please contact me for the password!
View Full Case Study 🔒
Huge thanks to...
All these wonderful mentors & partners on the team that witnessed and supported my growth.
Headshot images of everyone on the Guest Hotels team
Images from the summer

Nvshu Sans,  Font Design