Carhoot

Design Challenge: Solving the problem of parking in large urban cities.
Parking spots in a city like New York is notoriously expensive, scarce, and a hassle to navigate. Carhoot is a conceptual car-sharing platform that connects idle cars with car-less freelancers in an effort to solve for the problem of parking spaces in large urban cities. This was a group project completed for Intro to Human Centered Design, a class instructed by Harry West, former CEO of Frog Design.
Timeline
Sept — Oct 2018

Team
Nathalie Limandibhratha, Yang Song, Jacob Nye, Lixing Zhou

Role
UI/UX Design, Interaction Design, Prototyping, Concept & Ideation
BRAINSTORMING
Understanding the Problem
From our initial brainstorming session, we realized that “parking” was too broad of a problem to tackle, with so many factors to consider and different types of people to evaluate — especially in a bustling city like New York. In the beginning, we hypothesized two main types of people who drive in Manhattan:
  • Commuters from out-of-state (New Jersey, Connecticut, etc.) and outside the city (Upstate).
  • Residents of New York City

Then, we decided to narrow down our user-base and tackle the parking problems faced by commuters, since their parking behavior would be more predictable and fixed.

Next, we reached out to people we knew in the city — alumni, relatives, friends — who commuted by car everyday for work and conducted interviews to learn their parking habits and pain points. First, we realized that there were two main types of commuters among our interviewees:

  • Type 1. Those who drive directly from their home into Manhattan and park in/near their office building
  • Type 2. Those who drive and park at a train/subway station near their home and commute into Manhattan via train/subway.
Type 1 Commuters must shell out an average of $50 per day, or up to $500 per month to secure a parking space in Manhattan (with Midtown being the most expensive area). Type 2 Commuters must wake up extra early (~40 minutes) to secure a limited parking space at their local train station. Both groups park an average of 8-10 hours per day depending on their line of work. Overall, parking for both groups of commuters are equally unfavorable: either money is wasted on guaranteeing a parking space in the city, or time is wasted securing a cheap — but limited — parking space near home.
IDeation

Reframing the Problem

If we assume that all commuters have relatively fixed work hours during the weekday, then that means their cars are left idle in the city for the entire day, taking away already-scarce parking space from other drivers in the city. Research indicates that there are around 1.3 million freelancers in NYC. And among the 5 boroughs in New York, Manhattan boasts the lowest car-ownership rate: less than 22% of households in Manhattan own a car. What if commuters’ cars were driven around by car-less freelancers in the city while they worked fixed-hour jobs?
120K
<22%
1.3M
people commute to NYC everyday by car
households own cars in Manhattan
freelancers live in NYC
This is Miranda.
  • She is an editor at Runway Magazine
  • Commutes from Westchester, NY to Midtown Manhattan everyday by car
  • Long working hours. In office from 9AM to 7PM
  • Parking in Midtown is expensive
What if she didn't need to park at all?
This is Joey.
  • Struggling actor living in East Village
  • Doesn't own a car but has a driver's license
  • Flexible hours. Looking to make money on the side.
What if he didn't need to own a car to drive for Uber, Lyft, Instacart, etc.?
WIN-WIN SOLUTION

Dynamic Car-Sharing Platform

Carhoot attempts to bring all the Mirandas and the Joeys of the world together. Before driving to work, Miranda can schedule a time-frame when her car would be  open for rental. Carhoot will match Miranda’s car up with Joey. Joey will drive her car around for the day and earn an income via ride-sharing before returning the car back to Miranda. Here are some of the core assumptions we worked with:
  1. Commuters to NYC have a fixed parking schedule during the weekday.
  2. Their cars take up parking space during the day.
  3. Many freelancers in the city have a drivers’ license, but no car in the city.
HOW IT WORKS

User Flow

User flow chart of both the car owner and the car renter

Miranda Schedules for Car Hand-off
Joey Searches for Available Cars
Designing for Trust and Security